At Novix Peptides, we are committed to providing the highest quality research-grade compounds, verified by rigorous third-party analytical testing. Due to the sensitive chemical and environmental nature of laboratory peptides, our refund and return policies are designed to protect product purity and maintain an uncontaminated chain of custody for all researchers.

1. Final Sale Policy (Research Chemicals)

Due to strict laboratory quality controls and temperature-sensitivity requirements, all sales of research peptides and lyophilized compounds are final once dispatched. We cannot accept returns of opened, handled, or delivered vials to ensure that no contaminated or improperly stored materials are ever recirculated into our supply chain.

2. Damaged or Broken Shipments

We pack all orders with heavy-duty protective materials. However, if your order arrives damaged during transit (e.g., shattered glass vials or compromised packaging):

• You must notify us within 72 hours of official carrier delivery.
• Send an email to support@novixpeptides.com with your Order Number.
• Attach clear photographs or videos showing the damaged product, the packaging label, and the condition of the shipping box.

Upon verification by our support team, we will promptly dispatch a free replacement at no additional cost to you.

3. Incorrect Items Received

If you receive an incorrect compound or dosage different from what you ordered:

• Do not open or compromise the sealed vial packaging.
• Contact our support team within 5 business days of delivery.
• Provide photos of the product labels received along with your order invoice.
• We will immediately dispatch the correct research items and provide instructions regarding the incorrect items.

4. Lost or Stolen Packages

All Novix Peptides shipments include official carrier tracking numbers. If a package is marked as "Delivered" by the carrier but you have not received it:

• Please allow an additional 24 hours, as carriers occasionally scan packages prior to physical drop-off.
• Check with laboratory receiving departments, front desks, or mail rooms.
• If the package remains unlocated, contact us so we can open a formal inquiry and trace with the shipping carrier.

5. Order Cancellations

Orders may be canceled for a full refund only before the order has been processed and dispatched from our facility. Because we aim for same-day or next-business-day fulfillment, please contact us immediately if you need to request a cancellation.

6. Refund Processing Time

If a refund is approved by our compliance team, it will be credited back to your original payment method within 5 to 10 business days, depending on your bank or card issuer's processing times.

7. Contact Customer Support

For any questions or assistance regarding an order, shipment, or refund inquiry, please reach out to our dedicated support desk: